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The impact of Semtoken Intelligent Automation
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Emerson
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U.S. FDA
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Carlsberg
Improving the customer journey with process intelligence
right-out-of-the box
into quote-to-cash processes
saved time, effort, and expense
U.S. FDA uses IDP to protect public health
capture accuracy of critical details
complex fields on two dozen forms
year archive of forms transformed
Carlsberg speeds time to market for beverages
deliveries and customer satisfaction
hours saved per month
touchless order processing
Benefit from over 35 years of industry expertise
We've developed a time-tested approach to innovation with cutting-edge technology that will transform your organization.
semtoken products deliver fast, but purposeful, insights. Our AI solutions extract actionable data from any document, no matter its format or language. You'll get practical information to help you make timely and accurate decisions on complex business challenges.
Process intelligence
IDP Boosts Confidence in Agentic Automation
Why choose Semtoken ?
Trusted
Innovative
Transformative
What is digital onboarding?
Digital onboarding is the process of establishing a person within a digital system or structure. Onboarding can apply to customers, users, patients, vendors, or employees. The digital onboarding process is organized similarly to a manual onboarding process. Forms must be filled. Proof of identity must be acquired. Accounts must be created. Digital, or remote onboarding, uses technology to conduct this process automatically, at any time or location.
What is identity proofing and affirmation in customer onboarding software?
To ensure security, every customer onboarding process should check to make sure that customers are genuinely who they claim to be. That process is called identity proofing and affirmation, and typically involves customers submitting ID cards, driver’s licenses, photos, or other documents for verification.
Identity proofing technology such as semtoken Proof of Identity enables businesses to conduct these checks quickly and securely through two important steps:
- Verifying the submitted identification document is authentic and using facial matching to ensure the person is who they say they are.
- Cross-checking the information on the ID against other documents such as utility bills or income statements.
semtoken Proof of Identity is a core component of our customer onboarding software, leveraging our leading mobile capture and intelligent document processing technologies that are both user-friendly for your customers and secure for your business.
How does identity proofing and affirmation work?
semtoken Proof of Identity not only uses data capture to read the information on identification documents but also checks the validity of the document itself by determining the exact type of ID that has been submitted, ensuring it hasn’t been tampered with, and checking its layout, characteristics, and security features to confirm its authenticity.
Does identity proofing and affirmation use facial recognition?
Yes, it does. Semtoken Proof of Identity uses advanced AI to compare a customer’s selfie with the headshot on the customer’s ID, ensuring that the person submitting the ID is the same person pictured on the document.
We’ve designed this technology to be fair and unbiased, using a best-in-class facial recognition algorithm—rated by the National Institute of Standards and Technology (NIST)—that brings the differences in accuracy across different races and genders down to just 1%.
What’s the difference between identity proofing and identity affirmation?
Identity proofing checks to make sure an ID document is authentic and unaltered. Identity affirmation, on the other hand, compares the information from ID documents with “proof of” documents to ensure that all identification documents from the applicant are valid.
How does identity proofing and affirmation deliver value?
semtoken Proof of Identity helps businesses speed up and simplify how they onboard customers or interact with existing ones. Your customers get a faster, smoother experience, while your company gains efficiency and reduces risk.